Privacy Policy
Last updated: February 2026
1. Information We Collect
When you visit FireTrophy or place an order, we collect information you provide directly, including:
- Name, email address, phone number, and shipping/billing address
- Payment information (processed securely through Stripe — we never store card details)
- Order details, engraving text, and uploaded artwork or logos
- Account credentials if you create an account
We also automatically collect browsing data such as IP address, browser type, pages visited, and referring URL through cookies and analytics tools.
2. How We Use Your Information
- Process and fulfill your orders, including engraving and shipping
- Communicate about your order status, design proofs, and delivery
- Provide customer support and respond to inquiries
- Improve our website, products, and services
- Send promotional emails (only with your consent — you can unsubscribe anytime)
- Prevent fraud and comply with legal obligations
3. Information Sharing
We do not sell your personal information. We share data only with:
- Payment processors (Stripe) to complete transactions
- Shipping carriers (UPS, FedEx, USPS) to deliver your orders
- Service providers that help us operate (email, analytics, hosting)
- Legal authorities when required by law
4. Cookies
We use essential cookies to operate the website (cart, session, preferences) and analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings.
5. Data Security
We protect your data with industry-standard measures including SSL/TLS encryption, secure payment processing via Stripe (PCI DSS compliant), and access controls on our systems. No method of transmission is 100% secure, but we take all reasonable steps to protect your information.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Opt out of marketing communications
- Request a copy of your data
- Lodge a complaint with a data protection authority
California residents have additional rights under the CCPA, including the right to know what data we collect and the right to opt out of data sales (we do not sell data).
7. Data Retention
We retain order data for as long as necessary to fulfill orders, provide support, and comply with legal obligations (typically 7 years for tax records). You can request deletion of your account and personal data at any time.
8. Contact Us
For privacy-related questions or requests, contact us at:
FireTrophy — Glasso Group Inc.
630 Morse Ave, Elk Grove Village, IL 60007
Email: office@firetrophy.com
Phone: 855-652-2161