Question 1

How does the ordering process work?

Accepted Answer

Browse our catalog of 950+ awards and trophies, select your product and size, then use our interactive Award Designer to place your logo, text, and artwork exactly where you want it. You'll see a live preview of your personalized award before ordering. Once you're happy with the design, add to cart and check out — it's that simple. For bulk orders, use our Bulk Order tool to upload a spreadsheet of recipients and get personalized proofs in one click.

Question 2

What is the turnaround time?

Accepted Answer

Standard turnaround is 5-10 business days from order approval. Rush orders can be completed in as few as 3 business days depending on quantity and complexity. Shipping time is additional — ground shipping takes 1-5 business days depending on your location. Need it faster? Express and overnight shipping options are available at checkout.

Question 3

Can I see a proof before production?

Accepted Answer

Absolutely. Every order receives a digital proof showing exactly how your finished award will look. You can request changes, adjust text, reposition logos — whatever it takes to get it perfect. Production only begins after you approve the proof.

Question 4

Can I make changes after placing an order?

Accepted Answer

Yes, as long as your order hasn't entered production. Contact us as soon as possible and we'll make the adjustments. Once production has started, changes cannot be accommodated.

Question 5

What's the minimum order quantity?

Accepted Answer

There's no minimum order — you can order a single award. However, per-unit pricing decreases with larger quantities. Contact us for bulk pricing on orders of 25 or more.

Question 6

What types of awards do you offer?

Accepted Answer

We carry crystal, glass, acrylic, art glass, jade glass, and wood awards across categories including plaques, towers, cubes, stars, cups, clocks, golf awards, statuettes, and specialty pieces. Our catalog includes over 950 products from premium manufacturers.

Question 7

What personalization methods are available?

Accepted Answer

We offer seven personalization techniques: 3D Subsurface Engraving, 2D Subsurface Engraving, Surface Engraving (CO2 laser), Sandblasting, Sandblasting with Color Fill, UV Printing, and Sublimation. Each method has unique characteristics — visit our Resources page for detailed explanations with photos.

Question 8

What file formats do you accept for logos and artwork?

Accepted Answer

For best results, we recommend vector files: AI (Adobe Illustrator), EPS, SVG, or high-resolution PDF. We also accept high-resolution PNG and JPG files (300 DPI or higher). For 3D subsurface engraving of complex objects, 3D model files (STEP, STL, OBJ) are preferred.

Question 9

What is the Award Designer?

Accepted Answer

Our Award Designer is an interactive online tool that lets you customize any award in real-time. Upload your logo, add text, choose fonts, and position everything exactly where you want it. You see a live preview of the finished product — no guesswork, no surprises.

Question 10

What crystal quality do you use?

Accepted Answer

All our crystal awards use optical-grade K9 crystal, the same type used in precision lenses and laser optics. This glass has very low iron content and exceptional clarity and transparency, ensuring your awards sparkle and catch light beautifully.

Question 11

How much does shipping cost?

Accepted Answer

Shipping is free on all orders over $99. For orders under $99, standard ground shipping rates apply and are calculated at checkout based on weight and destination.

Question 12

How are orders shipped?

Accepted Answer

All orders ship via FedEx. Ground shipments typically arrive within 1-5 business days depending on your location. Express (2-day) and overnight options are available for time-sensitive orders. All shipments are fully insured.

Question 13

Do you ship internationally?

Accepted Answer

Currently we ship within the United States and Canada. Contact us for international shipping inquiries — we can accommodate special requests on a case-by-case basis.

Question 14

What is your return policy?

Accepted Answer

Because all our awards are custom-engraved to your specifications, we cannot accept returns on personalized items. Our proofing process is designed to eliminate the need for returns — you approve exactly what you'll receive before we produce it. If your order arrives damaged during shipping, we guarantee a free replacement.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. For large corporate orders, we also accommodate purchase orders and wire transfers — contact us to arrange.

Question 16

Are prices on the website final?

Accepted Answer

Yes. All prices shown include the base award. Engraving and personalization are included in the price. The only additional cost is shipping (free over $99). What you see is what you pay — no hidden fees.

Question 17

Do you offer bulk/volume discounts?

Accepted Answer

Yes. Orders of 25 or more units receive automatic volume discounts. For larger corporate programs (100+ awards), contact us for custom pricing. We work with Fortune 500 companies and small businesses alike.

Question 18

Can you create fully custom awards?

Accepted Answer

Absolutely. Beyond our stock catalog, we design and manufacture completely custom awards from scratch. Share your vision — a sketch, a description, a reference photo — and we'll work with you to bring it to life. Custom projects typically require 3-4 weeks lead time.

Question 19

Do you offer white-label or reseller programs?

Accepted Answer

Yes. If you're a promotional products distributor, event planner, or corporate gifting company, we offer wholesale pricing and can ship directly to your clients with no FireTrophy branding. Contact us to set up a reseller account.

Question 20

Can you match an existing award we've used before?

Accepted Answer

In most cases, yes. Send us a photo of the award you'd like to replicate and we'll find the closest match in our catalog or create a custom solution. We've been manufacturing awards since 2014 and have produced thousands of unique designs.

Frequently Asked Questions.

Ordering Process